Terms & Conditions

These Terms & Conditions (“Terms”) govern your purchase and use of the Shopify Conversion Audit service offered by Knock Twice LLC, a New Jersey limited liability company (“Knock Twice,” “we,” “us”). By purchasing the service or using this website, you agree to these Terms.

1. The service

The Shopify Conversion Audit is a one-time, expert review of your Shopify storefront, delivered as a written report with prioritized findings, annotated screenshots, and recommendations, along with a 30-day automated re-scan. The audit is typically delivered within five (5) business days from the time you complete the intake form that follows your purchase.

2. Pricing and payment

The audit is sold at the price listed on the site (currently $750 USD). Payment is processed by Square, Inc. We do not store card details. Purchase is only complete once payment is confirmed.

3. Your responsibilities

• Provide accurate information in the intake form, including your store URL and any relevant access.
• Own or have authorization to request a review of the store you submit.
• Respond to reasonable requests for information needed to complete the audit.

4. Delivery and turnaround

The 5-business-day turnaround begins once we receive your completed intake form. Delays caused by missing information, inaccessible storefronts, or client unresponsiveness will extend the turnaround accordingly.

5. Refunds

Refund requests are subject to approval at our discretion. To be eligible, a request must be submitted within seven (7) days after delivery of the audit. Before work has begun on your review, a full refund is available on request. Refunds will be processed back to the original payment method.

6. Intellectual property

On payment in full, we grant you a non-exclusive, perpetual license to use the written deliverables we provide for your internal business purposes, including sharing them with employees, contractors, and agencies working on your store. We retain ownership of our methodology, checklists, templates, and any general know-how used to produce the audit, and we may reuse them for other clients.

7. Confidentiality

We treat information about your store, traffic, and strategy as confidential and will not disclose it except to deliver the service, comply with law, or with your consent. We may describe our work in anonymized, non-identifying case studies unless you request otherwise in writing.

8. No guarantee of results

The audit is a professional opinion based on reasonable review. We do not guarantee any specific improvement in conversion rate, revenue, traffic, or other outcome. Results depend on how recommendations are implemented and on factors outside our control.

9. Disclaimer of warranties

The service and this website are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Knock Twice disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of liability

To the fullest extent permitted by law, our total liability to you for any claim arising out of or relating to the service or these Terms is limited to the amount you paid us for the audit. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities.

11. Indemnification

You agree to indemnify and hold Knock Twice harmless from any claims, losses, or expenses arising out of your breach of these Terms, your misuse of the service, or your infringement of any third-party rights, including intellectual property or privacy rights.

12. Termination

We may suspend or terminate the service at our discretion if you breach these Terms, if we are unable to perform the work due to factors in your control, or if required by law. On termination, the limits-of-liability, intellectual property, and governing law sections survive.

13. Governing law and disputes

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict of laws rules. Any dispute arising out of or relating to these Terms will be brought exclusively in the state or federal courts located in New Jersey, and you consent to the personal jurisdiction of those courts.

14. Changes to these terms

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date. The Terms in effect on the day you purchase apply to that purchase.

15. Contact us

Knock Twice LLC
New Jersey, United States
hello@knocktwice.io